Refund Policy

We are committed to providing exceptional digital products and services. We understand that, on occasion, our customers may encounter issues or simply change their minds. For this reason, we have crafted a virtual product refund policy to address these situations.

1.Eligibility for Refund

a. The refund request is submitted within 60 days of the original purchase date.

b. The virtual product has not been accessed, downloaded, or otherwise utilized.

c. You have the receipt or proof of purchase.

Please note that certain virtual products may be exempt from our refund policy, including but not limited to subscriptions, memberships, gift cards, and personalized content. Any such exceptions will be explicitly stated on the product page or during the checkout process.

2.Requesting a Refund

To request a refund for a virtual product, follow these steps:

a. Contact our customer support team by email at support@wadob.com

b. Provide your name, order number, and a detailed description of the issue.

c. Our customer support team will review your refund request and respond within 3 business days with further instructions.

3.Processing the Refund

Upon approval of your refund request, we will:

Process the refund to the original payment method within 10 business days of approving the refund request.

Please note that refunds may be granted on a case-by-case basis at the sole discretion of Wadob. In some instances, we may offer alternative solutions, such as product replacement or support to resolve any technical issues.

4.Contact Us

If you have any questions or concerns about our virtual product refund policy, please do not hesitate to contact our customer support team by email at support@wadob.com. We are here to assist and ensure your satisfaction with our products and services.

Please note that this virtual product refund policy is subject to change without notice. Customers are responsible for periodically reviewing the policy for updates or changes.